Our team is experienced in managing the most complex medical cases and has learned to act swiftly and decisively in any situation while keeping the health and safety of the patient as the primary focus. Our multi-lingual global assistance coordinators support and act as the focal point for our patients and clients. It’s this personal touch that makes all the difference as our clients feel reassured knowing that they are in the best hands.

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We assess the treatment in line with the patient’s medical needs and insurance cover, avoiding any unnecessary inflated expenses in the process.

In addition to this, we offer transparent accountability when it comes to costs by providing a clear breakdown of fees and charges in order to bring transparent pricing.

Some of the key features of our Emergency Medical Assistance include:

1. Medical Consultation, Evaluation, and Referrals: Eligible patients will have telephone access to operations centre staffed twenty-four hours a day, every day of the year, with multilingual personnel for medical consultation, evaluation, and referral to Western-trained physicians.
2. Emergency Medical Evacuation: When an adequate medical facility is not available proximate to the patient, as determined by the assistance company’s consulting physician and the patient’s attending physician, we arrange transportation under appropriate medical supervision, by an appropriate mode of transport to the nearest medical facility capable of providing the required care.
3. Medical Repatriation: We arrange for transportation under medical supervision to the patient’s residence or to a medical or rehabilitation facility.
4. Hospital Admission Assistance: We assist in either issuing a prompt financial guarantee to facilitate admittance to a foreign medical facility and/or validate the patient’s medical insurance
5. Medical Monitoring: Medical personnel monitor a patient’s condition and stay in regular communication with the attending physician and/or hospital and relay necessary and legally permissible information to family members.
6. Prescription Assistance: If an Eligible Participant needs replacement prescription medicine while traveling, we help with replacing the prescription, when possible and legally permissible and upon consulting with a treating physician.
7. Emergency Message Transmission: We transmit and receive legally permitted emergency messages to and from family members and/or employers.