Indian health & medical industry
Indian Health & Medical Industry is projected to grow at a CAGR of 200% by 2020, hitting $9 billion by 2020, as per the report published approx, said Amit Sharma, Group CEO- eExpedise Group, in an exclusive interview with SME Times.We have a collective experience of over 30+ years in Healthcare and Health Insurance domain serving both domestic and International market. We have closely worked in this segment and has understood the challenges faced by the end consumer during the benefit utilisation process and availing healthcare services.
In the last decades, Healthcare industry has seen Innovative & Technological advancement in clinical aspect however very less has been done for customer service and customer experience. The expectation of Consumers are changing rapidly so is the demand and supply process across the industry and Healthcare is no different thus the dis-satisfaction level is increasing.
